FAQ

Returns Policy

Items purchased through vatra.com

  • We guarantee all merchandise sold by vatra.com.
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • After 30 days, Vatra cannot accept returns for any reason other than defects.

To return an item purchased

  1. Pack and return the item in the original packaging and shipping box, if possible.
  2. Include the original packing slip or receipt and your reason for return.
  3. Address package to:Vatra Inc.
    Attention: Returns
    1375 e 6th street, Suite 4, Los Angeles CA 90021
  4. Ship via carrier of your choice (sorry we don’t pay for that).
  5. Send your order number and tracking number to returns@vatra.com

Vatra warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase.

Items purchased through other retail locations

We do not offer returns or exchanges on products purchased at locations other than Vatra.com. However, we will replace a damaged item as per our warranty policy. All you need to do is contact us directly at returns@vatra.com

Vatra Privacy Policy

Collection and Use of Personal Information

Personal information means any information that is related to an identified person, or that may be used to identify an individual, including, but not limited to: first and last name; email address; a home, postal or other physical address or other contact information; title, gender, occupation, industry, or personal interests; and other personal information necessary or useful to provide a product or service that you have requested. The types of personal information we collect and what we do with that information are listed below.

Domain Name and IP Address

 

Vatra does not disclose this information to third parties. We may also aggregate information relating to our visitors’ traffic patterns from the data that we collect and retain concerning the IP addresses and domain names of our visitors, and we may divulge such aggregate information about our users with third parties such as our business partners, distributors, and service and support providers.
E-Mail Address
We collect e-mail addresses that are volunteered by the visitor, from e-mail messages addressed to our company or its employees, through visitor participation in surveys, contests and site registrations or provided by the visitor when placing an order on the site.We use the e-mail addresses for marketing purposes and to inform those interested in our products about events, products, services or other items of interest. Additionally, we use the e-mail addresses to notify visitors about recent updates to our website, to provide product or service news notifications or to send newsletters and promotions. We also use the e-mail addresses to process orders for products, services, brochures and other written materials, to respond to customer questions, to provide customer service and to inquire as to customer satisfaction and feedback.You may opt-out of receiving the promotional or marketing e-mails at any time by (1) specifying your preference at the time of creating your profile; (2) changing your e-mail preferences in any user profile that you may have created. If you choose to opt-out of receiving e-mails via any of the above listed methods, Incase’s records will be updated within ten days of receipt of your request. These opt-out procedures will not be available for e-mails that are necessary to provide confirmation of a completed transaction (such as a purchase or change in the visitor’s user profile).
Credit Card Information
We collect credit card and billing information from visitors who make purchases from our online store. We use this information to bill the customer for product purchases. Credit card data will not be saved.Collection and processing of credit cards is performed by the third-party service provider NetSuite, www.netsuite.com. Order delivery is performed by UPS, ups.com and USPS, usps.com. These third party providers are not authorized or permitted to use personal information for any other reason other than those pertaining to processing order transactions.
Other Personal Information
When you register with our site, you provide other personal information including your name, mailing address, billing address and phone number. This information is used mainly to process orders placed on our online store and to facilitate customer service and the delivery of products you have ordered. We may send periodic mailings to visitors to inform our visitors who have provided a mailing address of new products, services or promotions. Your mailing address and telephone number may also be used to contact you about orders placed on-line or to provide information that you have requested.If you do not wish to receive such mailings, you may request to be removed from the contact list by changing your account preferences in your user profile or contact us directly info@vatra.com
Personal Information Released to Outside Parties
Any information that you provide to us will be used for our purposes only. Except as specified in this Policy, your information will not be shared with individuals outside the employ of Vatra or with other companies.
Data Security
Your store account information is password-protected for your privacy and security. We safeguard the security of the data you send us with certain physical, electronic, and managerial procedures. We have taken reasonable precautions to protect against misuse, theft, loss, unauthorized access, disclosure, alteration or destruction of your personal informatiChildren’s PrivacyWe do not structure our website to attract children. Accordingly, we do not knowingly collect information from anyone who is age 18 and under.
Vatra Warranty
Vatra Inc. (Vatra) warranty obligations for the Vatra product you have just purchased (the “Product”) are limited to the terms set forth in this document. Vatra warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase (“Warranty Period”) when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by Vatra within the Warranty Period, at its option, Vatra will repair the Product or exchange the Product with a functionally equivalent new product. Vatra warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the product becomes Vatra property.
Exclusions and Limitations
Vatra’s limited warranty applies only to the Product when purchased through an authorized reseller. The warranty does not apply to any non-Vatra product, even if packaged or sold with the Product. The warranty excludes without limitation any scratching or surface damage to any non-Vatra product, even if packaged or sold with the Product. This warranty applies only to the normal use of the Product, normal wear and tear, dirt, stains and finish damage excepted, in accordance with written use instructions, if any, provided with the Product (either in writing or through a hyperlink to such instructions). This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.
No Other Warranties
To the maximum extent permitted by law, this warranty and the remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. Vatra specifically disclaims any and all implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose. If Vatra cannot lawfully disclaim or exclude implied warranties under applicable law, then to the extent possible any claims under such implied warranties shall expire on expiration of the warranty period. No Vatra reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.
Damages Limitation
To the maximum extent permitted by law, Vatra is not responsible for direct, or for special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including without limitation any costs of replacing personal property, or costs of recovering or reproducing (replacing) stored in a device used with or carried in the Vatra product. 

Consumer Protection

For consumers who have the benefit of consumer protection laws or regulations in their country of purchase or, if different, their country of residence, that cannot be disclaimed as set forth above (“consumer laws”), the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer laws. To the extent that liability under such consumer laws may be limited, Vatra’s liability is limited, at its sole option, to replacement or repair of the product.

 

Site Contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are protected by copyrights and international treaty provisions owned, controlled or licensed by Vatra Inc., or its affiliates (“Vatra”). The Site as a whole is protected by copyrights and constitutes trade dress and all worldwide rights, titles and interests in and to which are owned by Vatra. VATRA, VATRA.COM, VATRAPROTECTION.COM and all other VATRA trademarks appearing at this Site are trademarks of Vatra.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.