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Returns Policy

Items purchased through vatra.com

  • We guarantee all merchandise sold by vatra.com.
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • After 30 days, Vatra cannot accept returns for any reason other than defects.

To return an item purchased

  1. Pack and return the item in the original packaging and shipping box, if possible.
  2. Include the original packing slip or receipt and your reason for return.Address package to:
  3. Vatra Inc.
    Attention: Returns
    22520 Avalon Bl, Carson CA 90745
  4. Ship via carrier of your choice (sorry we don’t pay for that).
  5. Send your order number and tracking number to info@vatra.com

Vatra Brand warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase.

Items purchased through other retail locations

We do not offer returns or exchanges on products purchased at locations other than vatra.com. However, we will replace a damaged item as per our warranty policy. All you need to do is contact us directly at returns@vatra.com